Terms of Service

1. Introduction & Acceptance

GraniteMind (Private) Limited, trading as GraniteMind AI, is a company registered in Zimbabwe. Registered address: Sanlam Centre, Newlands, Harare, Zimbabwe.

These Terms of Service ("Terms") govern your access to and use of the websites, web and mobile application development services, hosting, AI tools, and related products (collectively, the "Services") provided by GraniteMind AI ("we", "us", or "our"). They apply to:

• The GraniteMind AI agency website at granitemind.ai
• Prospective clients who request quotes or submit enquiries
• Paying clients whose projects we build, host, and maintain
• Anyone who interacts with GraniteMind AI via WhatsApp, email, or our website's AI assistant

By engaging our Services, requesting a quote, or using any GraniteMind AI product, you agree to be bound by these Terms. If you do not agree, please do not use the Services. Where a signed proposal, quotation, or written agreement exists between you and GraniteMind AI, that document takes precedence over these Terms to the extent of any conflict.

2. Definitions

• "Client" means the individual or business that engages GraniteMind AI to provide Services.
• "Deliverables" means the websites, applications, designs, code, content, or other materials we produce for the Client.
• "Project" means a defined scope of work set out in a proposal, quotation, or written brief.
• "Client Materials" means logos, images, text, brand assets, and other content the Client supplies to us.
• "Track" means one of our service lines — Launch, Build, or Transform — as described in Section 3.

3. Our Services

GraniteMind AI is an AI-powered web and mobile application development agency based in Harare, Zimbabwe. Our Services are organised into three tracks:

The specific scope, features, and Deliverables for your engagement are defined in the proposal or quotation we provide. Any work outside that agreed scope may be quoted separately as additional work.

4. Quotes, Fees & Payment

4.1 Quotations

We provide written quotations based on the requirements you share with us. Quotations are valid for 30 days from the date issued unless stated otherwise. Prices are subject to change if the project scope, requirements, or timelines change materially.

4.2 Deposits & Payment Schedule

Most projects require a deposit before work begins, with the balance due according to the milestones set out in your quotation or proposal. Ongoing services such as hosting, maintenance, and support are billed on a recurring basis as agreed.

4.3 Accepted Payment Methods

We accept payment through local Zimbabwean payment channels and other methods agreed in writing, including EcoCash, Paynow, Innbucks, bank transfer, and card payments processed by third-party providers. We do not store raw card details.

4.4 Late Payment

Where payments fall overdue, we may pause work, suspend hosting, or withhold Deliverables until outstanding amounts are settled. We will give reasonable notice before suspending any live service.

5. Client Responsibilities

To help us deliver your Project on time, you agree to:

• Provide accurate, complete, and timely information, content, and brand assets
• Respond to requests for feedback, approvals, and clarification within a reasonable time
• Ensure you own or are licensed to use all Client Materials you supply to us
• Obtain any consents and comply with any laws that apply to the data your website or app collects
• Nominate a point of contact authorised to make decisions and approve work on your behalf

Delays in providing materials, feedback, or approvals may affect agreed timelines. We are not responsible for delays caused by circumstances outside our control.

6. Project Delivery, Revisions & Approval

We will use reasonable efforts to deliver your Project according to the timeline set out in your proposal. Timelines are estimates and depend on both parties meeting their responsibilities.

Each Project includes a defined number of revision rounds as stated in your quotation. Additional revisions beyond that allowance may be charged separately. Once you approve a Deliverable, or once a Deliverable has been live for a reasonable period without objection, it is treated as accepted.

7. Intellectual Property

7.1 Client Materials

You retain all ownership of the Client Materials you provide to us. You grant us a licence to use those materials for the purpose of delivering your Project.

7.2 Deliverables

Unless agreed otherwise in writing, ownership of the final Deliverables transfers to you once we have received full payment. Until then, all Deliverables remain our property.

7.3 Our Tools & Reusable Components

We retain ownership of our own pre-existing tools, frameworks, templates, libraries, and reusable code components. Where these are incorporated into your Deliverables, you receive a non-exclusive licence to use them as part of your Project.

7.4 Third-Party & Open-Source Components

Some Deliverables include third-party or open-source software governed by their own licences. Your use of those components is subject to the applicable licence terms.

7.5 Portfolio Use

Unless you ask us in writing not to, we may reference your Project, display screenshots, and describe the work we did for you in our portfolio, case studies, and marketing materials.

8. Hosting, Maintenance & Support

Where you engage us for hosting, maintenance, or support, those services are provided on a recurring basis as set out in your agreement. We rely on reputable third-party infrastructure providers and aim for high availability, but we do not guarantee uninterrupted or error-free service.

Maintenance plans cover the specific updates, fixes, and support described in your plan. Work not covered by your plan may be quoted separately. If you choose to stop hosting or maintenance, we will provide reasonable assistance to help you migrate your Deliverables, subject to any outstanding balances.

9. Third-Party Services

Our Services rely on third-party platforms and providers — including hosting, email, AI, payment, analytics, and app-store services. These operate under their own terms and privacy policies, and we are not responsible for their availability, performance, or actions.

Where a Project depends on a third-party account you own (for example an app-store developer account, domain registrar, or payment gateway), you are responsible for maintaining that account and complying with its terms.

10. Acceptable Use

You agree not to use our Services, or ask us to build anything, for any unlawful, fraudulent, or harmful purpose. In particular, you must not use the Services to:

• Infringe the intellectual property or other rights of any third party
• Distribute malware, spam, or other harmful or deceptive content
• Collect or process personal data in breach of applicable law
• Host content that is illegal, defamatory, or otherwise objectionable under Zimbabwean law

We may decline or discontinue work, or suspend services, where we reasonably believe this section has been breached.

11. Warranties & Disclaimers

We warrant that we will provide the Services with reasonable skill and care. Except as expressly stated in these Terms or a signed agreement, the Services and Deliverables are provided “as is”, and we make no other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

We do not warrant that any website or application will be free of all defects, that it will achieve any particular commercial result, or that it will be compatible with every device, browser, or future third-party change.

12. Limitation of Liability

To the fullest extent permitted by law, GraniteMind AI is not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or business, arising out of or in connection with the Services.

Our total aggregate liability arising out of or in connection with a Project will not exceed the total fees paid by you to us for that Project in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

13. Confidentiality

Each party may receive confidential information from the other during a Project. Both parties agree to keep such information confidential and to use it only for the purpose of the Project, except where disclosure is required by law. This obligation continues after the Project ends.

14. Term & Termination

These Terms apply for as long as you use our Services. Either party may terminate an engagement in accordance with the notice provisions in the applicable proposal or agreement, or where the other party materially breaches these Terms and fails to remedy the breach within a reasonable time.

On termination, you remain responsible for paying for all work completed and expenses incurred up to the termination date. Sections relating to intellectual property, confidentiality, warranties, and liability survive termination.

15. Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. Where we process personal data on your behalf as part of a Project, we act as a data processor and you remain the data controller for your end-users' data, as described in the Privacy Policy.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of Zimbabwe, and any disputes arising from them or from our Services are subject to the jurisdiction of the courts of Zimbabwe.

If a dispute arises, you agree to first contact us at legal@granitemind.ai so we can try to resolve it amicably before pursuing any formal proceedings.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date above and post the revised Terms on granitemind.ai/terms. Your continued use of our Services after any update constitutes acceptance of the revised Terms.

18. Contact Us

For any questions about these Terms, please contact us: